How Can We Help You?
Browse frequently asked questions or contact our support team directly.
Direct Support
Questions about gameplay, accounts, or billing? Our dedicated support team is here to assist.
Discord Community
Join thousands of fellow adventurers, get real-time game announcements, and chat with developers.
Data & Deletion
Exercise your right to erasure under GDPR and Google Play policies.
Frequently Asked Questions
Account & Cross-Platform Play
How does cross-platform progression work?
Your progress in Idle Reaper is synchronized in real time with our authoritative cloud servers. Simply log in with your email or linked OAuth account (Google Play, Apple ID, Steam, or Discord) on any device—web browser or mobile—and your character, inventory, and skills will be right where you left off.
How do I link a third-party login to my account?
In the in-game Settings menu, navigate to the Account Management section. From there, you can bind your Google Play, Apple ID, Steam, or Discord account for easy one-tap logins.
I forgot my password. How can I recover my account?
On the login screen, click 'Forgot Password' to receive a secure password reset link at your registered email address. If you encounter issues receiving the email, please contact our support team at [email protected].
Divine Tokens & In-App Purchases
What are Divine Tokens?
Divine Tokens are the premium virtual currency in Idle Reaper, used for purchasing inventory expansions, exclusive cosmetics, speed boosts, and premium crafting convenience. All transactions are securely audited via our server-authoritative ledger.
How are in-app purchases processed?
On Android, all purchases are processed through Google Play In-App Billing with industry-standard encryption and fraud protection. We never store or access your credit card numbers.
My purchase didn't show up in-game. What should I do?
Purchases are usually delivered instantly. If you experience a delay, ensure you have an active internet connection and restart the game. If items are still missing after 5 minutes, email [email protected] with your Google Play Order ID (GPA.XXXX-XXXX-XXXX-XXXXX) and our team will credit your tokens.
Privacy & Account Deletion
How do I request account deletion?
You can delete your account instantly in-game by going to Settings > Danger Zone > GDPR / Account Deletion. Alternatively, you can submit an email request from your registered email address to [email protected].
What happens when my account is deleted?
All personal identifiers (email, password hash, OAuth links) and character progress (level, inventory, skills, guild ties) are permanently erased. Statutory purchase records are retained only as required by financial and tax compliance laws.
Fair Play & Community Rules
Can I use auto-clickers, macros, or botting software?
No. Third-party automation, bots, macros, memory manipulation, and speed hacks are strictly prohibited. We employ automated heuristic cheat detection, and accounts found using automation will be permanently banned.
How do I report a player for cheating or abusive behavior?
You can report players directly in the in-game chat/profile view or by contacting our moderation team on our Discord server.
Still Need Assistance?
If you couldn't find the answer in our FAQ, please don't hesitate to reach out to our team. We typically respond within 24–48 hours.